General Terms

1. The terms and condition of Time Support Services are set out to confirm both parties understand the work to be carried out, the costs involved, the time scale set for payments and issues regarding client property.
2. In these Conditions, Time Support is referred to as ‘we’ or ‘us’ and “work” shall include goods supplied as well as services provided by us under the Contract.
3. These Conditions (“the Conditions”) shall apply to all contracts for the provision of Work by us to the Client (“the Contract”) to the exclusion of all other terms and conditions including any terms or conditions which the Client may purport to apply under any purchase order, confirmation of order or similar document.
4. A signed Contract giving details of the assignment and agreed charges, together with a signed copy of these Terms and Conditions is required before commencement of any work.  
5. Should the client’s original requirements change; a revised quotation will be submitted for approval prior to any further work being carried out.
6. All materials supplied by the client shall remain the property of the client and shall be returned upon request.
7. Final proof reading and checking of all work supplied is the responsibility of the client.   Time Support must be notified of any errors within   5 days of receipt of completed work. Any errors by Time Support will be amended free of charge, however any additional amendments or alterations, suggested by the client, will be charged at the standard hourly rate.
8. We will strive to provide work within a 48 hour turn around time, depending on the work involved.   Any work required before this period is subject to a "Rush Rate" of twice the current hourly rate.  
9. Time Support is not responsible for the end use of any document produced or edited by us. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. Time Support is not responsible for the content of any document supplied to them. Clients should not pass off plagiarised material as their own original work. Time Support will assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work, should Time Support become aware of such inappropriate use.
10. Time Support retains the right to reject work from any client which involves material that it deems to be illegal, immoral or objectionable.

Fee and Payment Terms

1. The price payable by the client shall be the price agreed between the parties, subject to written variation in accordance with these Terms.
2. When hourly rates are quoted they refer to time spent working, travelling and waiting, unless otherwise agreed in writing.
3. If no price has been agreed before commencement of work then the Client will be invoiced at our normal hourly rate.
4. Fees are charged on an Hourly Rate,   Monthly Retainer Plan or the AIP Service.   There is a minimum charge of one hour and then   charged   15 minute intervals.          
5. Any unused hours   can be transferred over at the discretion of Time Support.
6. Invoices will be issued following completion of work charged on the Hourly Rate.   Weekly and Monthly Retainer Plan invoices will be issued at the end of the month.   All invoices are due for payment 7 days from the invoice date.
7. Additional disbursements and expenses will be charged separately to professional service fees, unless agreed otherwise; these include postage, telephone calls, travel, courier charges and materials.  
8. Payment of your account can be made by bank transfer or by cheques on U.K. bank account.
9. Bank charges incurred relating to a payment of your account or for unpaid cheque will be the liability of the client and will be added to the client’s account for payment.
10. Interest may be payable on outstanding or overdue amounts, at bank base rate.

Delivery and Completion

1. Unless agreed otherwise in writing, the time for completion of Work is given in good faith as an indication and is not of the essence.
2. The risk in the goods shall pass to the Client on delivery.
3. Travelling time will be charged on all collections and deliveries of work.  

Liability or Loss

1. We will take all reasonable precautions to safeguard client’s property and cannot be held responsible for any loss, damage, theft of data, projects, equipment or any items relating to assignments during transit, to and from or whilst at our premises.
2. We shall not be liable to the Client for any loss or damage which may be suffered by the Client as a direct or indirect result of the duties and/or obligations of us being prevented, hindered, delayed or rendered uneconomic by reason beyond the reasonable control of us which includes Acts of God, industrial action, illness, accident etc.
3. Unless otherwise agreed in writing by the parties, we shall be under no liability whatever to the Client for any consequential or indirect losses and/or expense suffered by the Client arising out of a breach by us of the Contract. In such situations, the liability of us in no circumstances shall exceed the price.

Insurance

1.           Time Support is fully insured for our business purpose, including cover for professional indemnity as well as public liability insurance.   Insurance certificates are clearly displayed at our offices.

Data Protection and Confidentiality

1. Time Support has registered with the data protection governing body, and will adhere to the current regulations in force.
2. We will take reasonable precautions in protecting the client’s confidentiality and will not submit any personal or business details to a third party.
3. Client files will be stored for 6 months from the date of completion of work.   Up to this time copies of electronic files can be made available upon request by the client, which will involve a small cost.   After this time, all client files will be erased in accordance with our Confidentiality Policy.

Data Back-up and Computer Viruses

1. For the protection of both the client’s and Time Support’s data all incoming emails will be scanned for viruses.
2. Clients are responsible for making copies of all data and information, and insuring equipment and items for use away from their own premises.  

Invalidity of Part of the Agreement

1.           If any part of this Contract is held to be a violation of any applicable law, statute or regulation, it shall be deemed to be deleted from this Contract and shall be of no force and effect as if that part had not originally been contained in this Contract.

Assignment and Sub-Contract

1.           The parties shall not assign any part of the Contract without the prior consent of the other and such consent shall not be unreasonably withheld.   We shall be entitled to sub-contract part of the Contract to a third party.

Third Party’s Right

1.           Nothing in these Conditions confers or purports to confer on any third party any benefit or any right to enforce any term in these Conditions and the terms of the Contract are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

Law

1.           The Contract shall in all respects be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.